HOT & Trending content enhanced within Support Assistant

In our previous community blog on Predictive and Preventative Support we shared an update to show how HOT & Trending content is now being displayed within Support Assistant when reporting an incident in SAP ONE Support Launchpad. 

We have now enhanced how we show HOT & Trending content as customers navigate through the Support Assistant. 

What does this mean for customers? 

As customers use Support Assistant to categorize their issue, the HOT & Trending content shown on the right-hand side will change dynamically based on what category a customer chooses. 

This results in HOT & Trending content showing if available, which is focused specifically to the category chosen & giving more granularity on the content being recommended. 

Trending%20content%20within%20Support%20Assistant

Trending content within Support Assistant

To get a tailored one-minute tutorial, simply click on this demo to view/watch. 

For more details on Predictive & Preventative Support please refer to previous blog referenced below: 

Predictive and Preventative Support 

HOT and Trending content LIVE in the SAP Support Portal