In our previous community blog on Predictive and Preventative Support we shared an update to show how HOT & Trending content is now being displayed within Support Assistant when reporting an incident in SAP ONE Support Launchpad.
We have now enhanced how we show HOT & Trending content as customers navigate through the Support Assistant.
What does this mean for customers?
As customers use Support Assistant to categorize their issue, the HOT & Trending content shown on the right-hand side will change dynamically based on what category a customer chooses.
This results in HOT & Trending content showing if available, which is focused specifically to the category chosen & giving more granularity on the content being recommended.
To get a tailored one-minute tutorial, simply click on this demo to view/watch.
For more details on Predictive & Preventative Support please refer to previous blog referenced below: