Unable to Report an Incident for an On-premise installation??? Here is what you need to check!

A number of times we run into technical challenges that necessitate the assistance of an SAP Expert. Have you ever wondered where to begin?

Well easy, you have several options like Expert chat, Schedule an Expert etc, and one of the most commonly used option is report an incident.

Today we will learn how to report an incident to SAP.

When you sign a contract with SAP, you gain access to our Expert Support team for both technical and non-technical assistance.

While all these options are available, there are situations where we struggle as where to begin with, this blog is intended to address those situations by advising where to begin and what to look for.

To begin, we must understand the prerequisites and checks that are required for Expert assistance via incident creation at SAP.

You’ll need an S-user ID and some basic authorizations in order to access SAP Launchpad and Report an incident (Find out more about the S user ID.)

Know more about the Authorizations required :

Note: To request authorizations, contact an administrator for your company.

In addition, there can be other potential Stumbling hurdles described below.

  •  Missing System ID: Make sure the installation has at least one system created. If no systems are created yet, you will not be able to create support incidents for that installation
    You can check the system details on the System Data tile:

    – To check installations and system data, see KBA 2607908.
    – To create systems and license keys, see KBA 2436894.
    – How to view or maintain System Data, See KBA 2241656.

    Please note: you cannot maintain the following system data in the System Data application. Instead, use the License Keys application.

Thanks for reading! We hope you found this helpful and that it will help you avoid any more roadblocks on your support journey!!!!!

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