Magentrix (Service Portal) Integration with C4C

Magentrix is self-service portal for customers to access information on-demand or update information stored in SAP Service Cloud. Provide 24/7 access to important documents, collaborate on cases or expand your customers’ skills with online training and certification. Fully brandable and configurable

Business Use Case

Displaying the integration process between Magentrix and C4C

Benefits and Features

  • Enable customers to self-serve
  • Increase customer support with a knowledgebase
  • Allow customers to exchange ideas
  • Manage resources in a document library

Prerequisites:

  • SAP Cloud for Customer
  • Magentrix

Step 1:Get the integrated Magentrix tenant

Step 2: We are able to look for relevant KB articles. If we cannot find, we may create a ticket.

Step 3: When you click “submit,” a page containing the ticket’s details opens.

Step 4 :We can see the ticket had replicated to C4C

Conclusion : Showing the ticket creation flow between Magentrix to C4C Service