How to Create Effective SAP SuccessFactors Incidents

Creating effective SAP SuccessFactors incidents is an important skill that every consultant and customer should know. Composing descriptive incidents can save a lot of time in back-and-forth with SAP SuccessFactors support. Robust documentation also helps arm the SAP SuccessFactors Support team with the ammunition they need to hand over the issue to engineering–if that is required. I don’t pretend this is a definitive guide, but these are the tips I use on a regular basis when I uncover issues that require assistance from SAP SuccessFactors based on 20+ years of trial and error.