What helps Industrial Equipment Manufacturers to grow their Service business?

Manufacturing technology is becoming “smarter” and industrial manufacturers are continually looking for new opportunities to increase revenue & margins which brings about the need to identify new value-added services and business models.

They are often faced with the challenge to not only maintain existing revenue streams, but to identify new sources of income.  Manufacturers are looking at various efficiencies and customer centricity as key focus areas that will improve customer satisfaction, loyalty, retention as areas of opportunity.

Value added services and the supporting business operations including monitoring and management of the entire servicing process from the point of contact through the point of execution and key outcomes can be a key source of potential business revenue if executed well.

SAP Equipment Services Cockpit is complementary to the SAP Intelligent Suite enabling service managers and service planners have a comprehensive end-to-end view of equipment-centric services.  It allows users to plan, prepare and monitor the various service activities for industrial equipment.

With the ability to view each service situation at the high level and down to the detail level as needed, SAP Equipment Services Cockpit helps to deliver the transparency required to drive increased operational efficiency.

It will become easier to make decisions based upon real time data, to manage SLAs as well as to offer innovative services.  This becomes especially important for outcome-based business models where specific services are necessary to ensure assets are kept up and running to achieve agreed outcomes.

Let’s take a quick tour through the current version of SAP Equipment Services Cockpit.

Overview Monitor

The overview monitor provides a unified overview of the service situation in the user’s area of responsibility, for example the customers the user cares about. The user can switch between a map view and a list view.

The customer overview page shows details of one selected customer and the current service activities on the customer’s site.

Worklist

The Worklist displays a list of open service orders a service planner is responsible for. It helps the planner to process open orders sequentially quicker. The service planner can select the service orders and perform actions by navigating directly to SAP S/4HANA.

Quick Links

Quick Links help to quickly access commonly used SAP or non-SAP applications, like the creation of service orders or the display of service documentation.

My To-Do List

The to-do list enables to create, prioritize, and hand over personal tasks to manage the work related to the service orders efficiently. You can tag these tasks with the related business objects, like a service order number or a business partner number.

This is just the starting point. If you want to learn about the capabilities we have planned for future versions of SAP Equipment Services Cockpit, feel free to reach out to me. We are happy to provide an overview of these capabilities and receive your feedback on these.

Learn more about how SAP Equipment Services Cockpit can help industrial manufacturers increase service business profitability, improve customer retention, and reduce operational & administrative costs.