Service Dispatching in SAP Business ByDesign – we’d like your feedback

Dear Reader

In the past couple of releases, we have looked at facilitating the planning of service orders and their assignment to employees based on their availability – using the Dispatching board in the Service Orders work center.

This blogpost on the Dispatching Board is a PREVIEW of what we hope to deliver with the 2208 release of SAP Business ByDesign, and through which we would like to get your feedback regarding this functionality – and what you feel is important for you to use this in your planning, or that of your customer’s.

A breezy video (under 4 minutes) to explain the Dispatching Board Functionality –

3 highlights of the video –

Quick and easy assignment of the service order item to the employee, by clicking on the Assign action in corresponding Day-cell of the employee in the calendar.

Speedy%20assignment%20of%20service%20order%20items

Speedy assignment of service order items

View existing assignments by clicking on the number in each cell.

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View work assignments of the employee for that day

Spread workload across multiple days using the Adjust action

Spread%20workload%20across%20multiple%20days

Spread workload across multiple days

We would like to hear your feedback – let me know in the comments if you can spare half an hour to talk to us, and we would be very happy to schedule a call with you.

Thank you very much !