Support Spotlight: Fixed Assets Guided Answers

A lot of talk about Guided Answers (GA)? Yes, we want to make sure that you are aware of this new resource. We will keep on talking about it so that the message gets out.

In this short blog post we are again promoting the concept but specifically a fresh GA release: Fixed Asset Master Data Failed to be Imported from Excel or is Imported with Incorrect Value.

Guided Answers? 

If you are unfamiliar with the concept – Guided Answers is a self-service support application, providing SAP Business One partners with a unique support experience by guiding them through a “decision tree” concept to a solution for their issue. Our Chief Product Owner Ari Schapira, has written an excellent linkedin article that explains the concept in detail – Let Guided Answers Show You the Way.

Fixed Assets Master Data Import

In this latest GA, our experts in the Financial team is guiding you through the full process, this includes prepairing the file, importing the data and troubleshooting the most common issues and making sure that the data imported is as expected.

The GA is divided into two main areas as can be seen below.

This GA serves both as a troubleshooting guide and as a guide in prepairing the file in a correct manner.

We are listening

We are actively looking for partner feedback regarding the content and its usability. The feedback can be given directly in the application regarding the content of a specific tree (or Guided Answers in general)

For detailed instructions and links to the application plus a walkthrough video please check out the SAP KBA 3105476 – How to use Guided Answers for SAP Business One

 

Support Spotlight Series  

We hope this read has been informative and beneficial. For more blog posts and tips from the SAP Business One Support team, please visit our space on the communities: https://blogs.sap.com/tag/b1-support-spotlight/ 

For questions about SAP Business One, please submit your question here.