EWM SMQ2 Failed Queue Alert Using Alert Monitor Mechanism

Monitoring the queues and alerting the users is one of the key activities and is also a time bound activity. If the queues are not addressed/resolved on time, it may lead to the operation failure and the data consistencies etc. If nobody notices, the error on time, then it may lead to problems down line.

In many projects, a person is dedicated for monitoring the queues.

There are multiple ways to monitor the queues in SAP EWM like manual using SMQ2/CCMS/AIF or any other party tool if available.

This blog post explains the simple process alerting the users for the EWM queue failures by sending an email/SMS/alert inbox/ SAP business workplace. This document based on the How to document – SMQ2_Alerting.pdf.

The alert monitor is available only for SAP Advanced Planning and Optimization (SAP APO), SAP Forecasting and Replenishment and SAP Extended Warehouse Management (SAP EWM).

Note – This blog post was configured and tested on SAP S/4 1909 Embedded. 

Components:

  • SCM-EWM-MON – Monitoring
  • SCM-EWM-IF – Interfaces

Useful Links:

Set up Steps: 

  • Run the transaction code ‘Editing Alert Categories’ (ALRTCATDEF) and make sure that the below information is available.

Check all the tabs,

The long and short text details are from below text information.

Long text: EWM_ALERT_MQ_DEFAULTL (Text ID ALRT)

Short text: EWM_ALERT_MQ_DEFAULTS (Text ID ALRT)

Title: EWM_ALERT_MQ_DEFAULTT (Text ID ALRT)

  • Create Rule for the Recipient Determination
    • Run the transaction code PFAC and maintain the below information.
    • Maintain the below information

  • Assign Rule to Alert Category (Customizing) – ALRTCATDEF
  • Configure Rules (Customizing) – Customizing Responsibilities (OOCU_RESP)
    • Select the rule created
    • Maintain the below responsibility information after clicking on create.
    • Create the below responsibilities (Refer the PDF document).
    • Insert the agent for all the responsibilities.
  • Test the settings using simulate rule resolution.

    • Maintain the information and click on execute button.

  • Existing failed queues in the system
  • Schedule the background job for /SCWM/R_QRFC_QUEUE_ALERT at a regular frequency.

    • Log of the report.
  • Verify the Alert Inbox using ALRTINBOX

  • Verify the external mail in SOST 
  • Content of one of the E-Mail.

Note: The user/s can be alerted via SMS as well if the setup is in place. 

There are some additional functionalities such as escalation and alert confirmation back to the SAP system.

Conclusion:

Using the above functionality, the user/s can be alerted the queue failures via SMS/alert inbox/ external mail. The alert confirmation can also be received back if the setup is in place.

This process will help the respective teams to take the appropriate action once they receive the mail. The distribution list can also be used to alert multiple people.

The above post gives an overview of the queue monitoring using the alert monitor mechanism.

Do you have any further comments related to this topic? Do share them in the comments sections below without any hesitation. You can also ask questions in the SAP EWM Community Q & A Section

Note – All the images are created by me and free to use/share.