User experience or UX forms a significant facet of application design in modern businesses. With COVID-19 affecting so many small businesses, remote interactions have placed a lot of attention on user interface dynamics. Precisely, how users can navigate apps and sites that connect them to the business. Today’s users want a UX that’s frictionless, easy to use, and personalized to their needs. The most successful companies can leverage their technology to create experiences that the user remembers. However, it might be tempting to think that UX is all about the user interface elements. A business’s user experience goes deeper than just how the app or website looks. UX also focuses on functionality. A website or app that looks great but is non-functional is potentially worse than having no interaction with users at all.
The Issue of Legacy ERP
Many businesses that employ SAP do so alongside a legacy ERP system. Unfortunately, because these systems were developed for a different time with limitations on hardware and software, they don’t play very nicely with SAP integrations. In many cases, employees have resigned because their user experience was frustrating and challenging. Other employees have taken the initiative to solve problems themselves, but their solutions may create technical debt and risks to security. Additionally, legacy ERPs slow down development time as programmers create workarounds to enable connectivity and data exchange. The result is a terrible user experience, leading to the loss of both employees and customers.
Achieving Better User Experience Without Sacrificing Efficiency
In the past, businesses would have had to invest in ABAP coders to create back, and front ends that would be appealing and work with SAP and its integrated systems. This could be costly and lead to overhead in application development. Today’s development cycle is much faster, with no-code and low-code developments working alongside SAP to give streamlined user interfaces tied to experiences. SAP Fiori brings easy UI design and implementation to app development, with rapid testing and deployment available. Users who enjoy their business experience will keep coming back, increasing customer retention and encouraging long-term business. Employees who have better interaction with SAP backend tend to be more satisfied with their employment, resulting in lower turnover. But how does an organization get to the point of building better user experiences? Several options can be used either individually or alongside each other:
1. Low-Code and No-Code Development
Several companies, such as ServiceNow, offer low-code and no-code application platforms. A business could quickly develop a mock-up with these frameworks and wire it into a live SAP install. SAP customers can utilize ServiceNow to do all this on a single platform, reducing the need for ABAP developers. Quick prototyping and testing mean UI and UX updates can go out even faster to both customers and employees.
2. Use Familiar Frameworks
ServiceNow also offers SAP users a choice of frameworks for their design implementation. These templates make developing a working UI/UX much faster using proven layouts. Instead of spending months gauging user feedback to create the perfect UI layout, these frameworks give read access to layouts that users are intuitively familiar with.
Build Experiences Catering to User Experiences
The takeaway from this discussion is that the core of a business’s customer and employee retention begins and ends with their user experience. Now, more than ever before, companies have to focus on streamlining their experiences to interact with users and make life easy for them. We no longer live in the frontier times of computer use, where legacy system limitations could explain away complex UI and poor UX We have the processing power and technology to streamline user experiences like never before in history. Companies should consider this when designing interfaces for their SAP interfaces, focusing on both employees and clients to deliver unique, inviting experiences.