Intelligent Operations Control Center: Finalist for SAP Innovation Award 2022


Running a state-of-the-art Operations Control Center (OCC) today, i.e. the agile management of hybrid IT system and solution landscapes, includes intelligent technology and processes.

As previously outlined, the Operations Control Center offers services such as Monitoring, Alerting, Reporting/Analytics, Dashboards/Telemetry as well as  efficient and effective root cause analysis and issue resolution procedures. The interested reader finds a series of articles about Run Operations topics starting here.

Running a state-of-the-art Operations Control Center (OCC) today, i.e. the agile management of hybrid IT system and solution landscapes, includes intelligent technology and processes. As previously outlined, the Operations Control Center addresses usecases and services such as Monitoring, Alerting, Reporting/Analytics, Dashboards/Telemetry, as well as efficient and effective root cause analysis and issue resolution procedures. The interested reader finds a series of articles about Run Operations topics starting here.

We are honored and proud that the Intelligent Operations Control Center, i.e. effective and efficient Run Operations powered by process automation, conversational AI as well as machine learning for improved information processing and prediction, as implemented by reference customer CEMEX S.A.B. de C.V., has been selected as a finalist for the prestigious SAP Innovation Award 2022.

SAP%20Innovation%20Awards%202022%20Finalist

Read our story here, and find further articles and details in the appendix.

In honor of all participants, SAP is donating to Theirworld, an acclaimed global charity helping children to unlock their potential. SAP’s judging panel is currently reviewing all the finalists and will announce the winners of the SAP Innovation Awards 2022 on April 14th. If you like our innovation, let me ask to keep your fingers crossed.

@andrew.kusnetsov | @robin.haettich

Appendix

IT Automation Management – General Introduction:
https://blogs.sap.com/2021/04/02/it-automation-management-of-background-job-processing-with-sap-solution-manager/

IT Automation Management – Specific Processes:
https://blogs.sap.com/2021/08/03/it-automation-background-job-request-and-documentation-with-sap-solution-manager

Intelligent OCC – Advanced Features:
https://blogs.sap.com/2020/10/27/sap-operations-control-center-advanced-topics-and-continuous-improvements/

Intelligent OCC – Automation (RPA 4 OCC):
https://blogs.sap.com/2021/03/29/sap-intelligent-operations-control-center-topics-and-examples-part-i/

Intelligent OCC – Collaboration (CAI 4 OCC):
https://blogs.sap.com/2021/04/15/sap-intelligent-operations-control-center-topics-and-examples-part-ii/

Intelligent OCC – Analytics (SAC 4 OCC):
https://blogs.sap.com/2021/04/24/sap-intelligent-operations-control-center-topics-and-examples-part-iii/

Intelligent OCC – Simplified Business Process Monitoring/Intelligence (BPI 4 OCC):
https://blogs.sap.com/2021/05/02/sap-intelligent-operations-control-center-topics-and-examples-part-iv/

Intelligent OCC – Experience Management for Operations (XM 4 OCC):
https://blogs.sap.com/2021/05/31/sap-intelligent-operations-control-center-topics-and-examples-part-v/

Intelligent OCC – Machine Learning for Operations Platforms: Motivation:
https://blogs.sap.com/2021/01/21/machine-learning-services-for-hybrid-operations-motivation-and-concept-part-1/

Intelligent OCC – Machine Learning for Operations Platforms: Implementation:
https://blogs.sap.com/2021/01/22/machine-learning-services-for-hybrid-operations-implementation-for-sap-solution-manager-7.2-and-sap-cloud-platform-sap-hana-xsa-part-2/