Here’s how to extend the expiry date of your SAP S-user ID (S-user Lifetime)

Hello Everyone,

Are you receiving e-mail notifications about your S-user ID reaching expiry?  These notifications are about S-user ID Lifetime.

This blog-post will give you more insight on how to extend the expiry date of your S-user ID and prevent your S-user ID from expiring.

An S-user ID is a unique identifier that allows you to login to your SAP ONE Support Launchpad to report an incident, download software, generate license keys, configure connections, and more. Your S-user ID contains the letter ‘S’ followed by numbers (e.g. S0xxxxxxxxx).

With S-user Lifetime, S-user IDs now have an “expiry date” which your company Super administrator can easily extend.

What happens if the administrator does not intervene in time before the expiry date is reached for the affected S-user ID? An S-user ID will first be deactivated (set to expired) and, in a second step, even deleted.

If you have received the notification, it means that the Super Administrator of your company is responsible for extending the S-user IDs Lifetime.

Continue reading below to learn what actions you can take to extend your S-user lifetime.

Next Course of action:

You can send a request to extend the expiration date of your own S-user ID to an administrator as below:

Logon the SAP ONE Support Launchpad User Profile. Click on the Information (i)-Button next to User Status.

Then click on the Company’s administrators or Request form.

Note: This does not apply to the SAP Universal ID as they do not expire.

We have many Helpful Knowledge base Articles for more information:


Please note that the Customer Interaction Center is always happy to guide you on any of the mentioned processes and assist you with any queries you may have!

You may find the following blog helpful:

Are you interested in learning more about S-User Lifetime? 


Read more #CustomerInteractionCenter blog-posts Here!


Take care!

Chaitra KB CIC Team

If you have any questions, please feel free to ask us in the Q&A All Questions in Customer Experience | SAP Community and All Questions in Support Services | SAP Community