EDUCAÇÃO E TECNOLOGIA

SAP Readiness Check for SAP Customer Experience Solutions – Now in Pilot Phase

Dear all,

We are excited to once again announce a new scenario for SAP Readiness Check:

SAP Readiness Check for SAP Customer Experience solutions

We have just started the pilot phase for this scenario. If you are interested in taking part in the pilot, contact us at SAP_Readiness_Check@sap.com.

SAP Readiness Check for SAP Customer Experience Solutions

The SAP CRM on-premise solution covers a wide variety of business processes. These range from typical pre-sales, sales, and services processes, to complex functionality such as Trade Promotion Management, and industry-specific functionality such as Claims Management for Insurance or Investigative Case Management for Public Sector.

Given the broad functional scope of the SAP CRM on-premise solution, customers and partners require a tool that shows how the SAP CRM system is used, how it deviates from the standard, and what needs to be considered when planning the transition to the latest SAP Customer Experience solutions on a modern, scalable, and supportable target architecture.

The SAP Readiness Check tool for SAP Customer Experience solutions helps you to plan your transition to the new SAP Customer Experience solutions. The tool provides an overview of how an SAP CRM solution is used and how it has been enhanced, allowing you to reflect on the business capabilities and functionalities that you require for your future solutions. SAP Readiness Check also helps you to engage with implementation partners and SAP, as well as to discuss options for the target architecture.

The analysis presented in the SAP Readiness Check tool for SAP Customer Experience solutions is purely informational and is ideal to support potential greenfield/new implementation projects.

The initial release of the SAP Readiness Check tool for SAP Customer Experience solutions assesses the functional aspects of SAP CRM to deliver valuable profiles about these key topic areas:

  • Solution usage profile
  • Custom developments (both ABAP and BSP enhancements)
  • Custom fields and custom tables

In future releases, we hope to incorporate the analysis of:

  • Interfaces
  • Add-ons
  • Business functions
  • Data migration

SAP CRM Solution Usage Profile

The SAP CRM Solution Usage Profile provides information about how key areas in your SAP CRM 7.0 system are set up and used. Usage data is derived from data table analysis. This analysis provides valuable insights into the solution areas that are adopted by your business users. If you require a detailed assessment, you can use the collected data in other tools such as SAP Transformation Navigator.

What are the benefits?

  • Accelerate the process of identifying key business and solution capabilities that will be required in your target architecture.
  • Gain insights into the solution areas adopted by your business users.

Enhancements in Your SAP CRM 7.0 System

If you have been using your SAP CRM system for many years, it’s likely that you have enhanced the standard functionality. Understanding the volume, complexity, and usage of your custom code is fundamental to assess the transition to the latest SAP solutions.

SAP Readiness Check for SAP Customer Experience solutions provides information in the following areas:

  • Business Server Page (BSP) enhancements
  • ABAP enhancements
  • Custom fields
  • Custom tables

Business Server Page Enhancements

This section of SAP Readiness Check provides information about any user interface enhancements in your SAP CRM system. The enhancements are categorized by application areas.

What are the benefits?

  • Highlight the degree of customization currently present at the user interface level in your SAP CRM system.
  • Easily assess the enhancements that need to be redesigned, rebuilt, or disabled in the target architecture.
  • Allow early investigation of enhancements that could be performed using in-app enhancement tools by superusers in the SAP Customer Experience solutions.

ABAP Enhancements

This section of SAP Readiness Check provides information about the ABAP enhancements in your SAP CRM system.

What are the benefits?

  • Highlight the degree of customization currently present in your SAP CRM system.
  • Enable discussions on how to realize your Customer Experience processes in your SAP target architecture using SAP Best Practices.
  • Easily assess the enhancements that need to be redesigned, rebuilt, or disabled in the target architecture.
  • Allow early investigation into the parts of your custom code that are actually used by calling the ABAP call monitor (SCMON).

Custom Fields

This section of SAP Readiness Check highlights the presence of custom fields, which need to be considered during the implementation of your target SAP Customer Experience solutions.

What are the benefits?

  • Facilitate discussions about which custom fields will be required in the target architecture.
  • Allow early investigation into whether your custom fields are already available in the target SAP Customer Experience solutions, and assess the potential for use of in-app enhancement tools.

Custom Tables

This section of SAP Readiness Check highlights the presence of custom tables, which need to be considered during the implementation of your target SAP Customer Experience solutions.

What are the benefits?

  • Facilitate discussions about which custom tables will be required in the target architecture.
  • Allow early investigation into whether your custom tables are already available in the target SAP Customer Experience solutions, and assess the potential of in-app enhancement tools.

Getting Started

To set up and run SAP Readiness Check for SAP Customer Experience solutions in your system, the subsequent steps need to be performed:

  1. Follow the instructions in SAP Note 3123220 – SAP Readiness Check for SAP Customer Experience solutions to implement the analysis framework and the data collectors in your SAP CRM 7.0 system. This SAP Note provides detailed and technical information on how to set up and run the analysis. It also contains an FAQ section to help you solve any issues that you may encounter.An analysis always runs in a background job to avoid timeout issues. The runtime of an analysis depends on many factors, such as the server size and setup, data volumes, or component usage.The analysis framework allows you to monitor and check the progress of an ongoing analysis.
  2. Once the analysis has finished, download the result to your local file system.
    The data collectors provide their results in XML format. The results are grouped into several XML files and summarized in a ZIP archive.All collected data is human-readable and can be easily inspected with XML viewers. The analysis framework also allows you to examine the collected data directly from the program, which helps you to purge any persistence analysis data from your system.
  3. Launch the SAP Readiness Check landing page and choose “Start New Analysis” to upload the ZIP file.

After a few minutes, the analysis data is ready to be explored within the new SAP Readiness Check analysis.

Want to Know More?

Are you interested in running an SAP Readiness Check for SAP Customer Experience solutions? Don’t hesitate to contact us and apply here to become a pilot customer.

As always, we look forward to receiving your feedback!

Your SAP Readiness Check Team