EDUCAÇÃO E TECNOLOGIA

Kyndryl : a long success story with SAP OPC Program

Companion the partners across the growth and transformation path is an exciting process,  and It also our goal in the SAP Outsourcing Partner Certifications (OPC) program part of the  Partner Innovation Lifecycle Services (PILS) group at SAP.  During these 20 years, we had been present to support our partners and move with them.

Now we want to share a remarkable success story with Kyndryl, one of our global certified partners.

Please first tell us about your company and the key services you provide: Kyndryl (NYSE: KD) is the world’s largest IT infrastructure provider. The company designs build, manages, and modernizes the complex, mission-critical information systems that the world depends on every day. Kyndryl’s close to 90,000 employees serve over 4,000 customers in more than 60 countries around the world, including 75 percent of the Fortune 100. For more details visit www.kyndryl.com

How long has been your association with SAP and if you can share your experience? Kyndryl teams have been managing SAP landscapes for customers for decades and currently provide SAP services to hundreds of customers in a broad spectrum that goes from implementation to operation services. This includes the following:

  • Manage SAP operations on cloud and on-premise with end-to-end automation technology
  • Implementation services and projects
  • Migration of SAP S/4HANA to public cloud (e.g. Azure, AWS, Google)
  • Data and AI integrations
  • Cyber resilience for SAP solutions on public Cloud (e.g. Azure, AWS, Google)

Why did you apply for the SAP Outsourcing Operations Partner Certification program?

The SAP certification program provides an independent view of the quality and user experience of a service provider. Kyndryl is committed to transparency and service excellence with its customers as well as providing some of the highest SLAs in the industry. For this reason, we have been sharing SAP OPC certifications with our customers to provide this independent audit view of Kyndryl’s service excellence.

How have the OPC certifications helped you to improve the service improvement process? Our offering and delivery teams worldwide have been running SAP OPC audits for more than 12 years (as IBM Global services before Kyndryl was formed). We have used the framework as a baseline to not only meet industry best practices but also go beyond with Kyndryl built service automation and user experience. Our investments in the past years on SAP automation have helped us develop the Kyndryl service platform that includes our service automation manager (SAM) that can build SAP ecosystem landscapes end-to-end. It also includes our managed applications user portal that brings managed services and public cloud into a single pane of glass to simplify customer’s user experience.

“SAP certifications show our commitment to investing in our partnership and success for our mutual customers,” says Nicolas Sekkaki, general manager, Applications Data & AI at Kyndryl. “This also helps Kyndryl provide quality SAP services and focus on continuous innovation at scale for our customers.”

 

For more information on Kyndryl and SAP please visit  https://www.kyndryl.com/us/en/services/applications-data-ai/sap

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