Artificial intelligence (AI) has moved beyond being a buzzword and has made itself indispensable to modern business. With AI, companies can improve their customer retention, service quality and efficiency, and supplier interaction several times. The leaders in the field have already figured out what they should do to improve their business operations, but many companies are only just getting started on the road to adopting AI. There isn’t any industry-based bible that can guide them to the best approach. Instead, they are left to search for their next steps forward. Their next steps might be a lot clearer based on where they are now, given what other companies have done. Where is your company on its route to full adoption?
Level 1: Freshman
A company in the freshman stage of AI adoption is still experimenting with the technology. The directors and managers know what AI is capable of, but they haven’t yet witnessed anything that makes them think that this could actually work in their organization. These companies need to invest in fast projects with tangible outcomes for this trust to bloom. The underlying culture of such an organization must celebrate innovation and push boundaries. Companies at this level of adoption need to seek out AI systems built on well-established platforms with proper documentation, so they have support in case of issues.
Level 2: Sophomore
Sophomore organizations are already implementing cultural changes to move towards a more AI-fueled workflow. They have centered on creating a culture that relies on data for insights rather than gut-feeling from managers and directors. These companies already have AI agents deployed and functioning in several areas of their organization. The next step is to seek out custom AI agents that can help their specific business needs. However, this is an iterative process, requiring building on past successes. Over time, this investment will net returns in well-developed AI agents to help the business shore up its operations.
Level 3: Junior
Junior organizations start exploring the world outside their business bubble. In Junior organizations, the insight that AI will form a significant part of their business processes and allow them to compete with others in the industry will enable them to develop better ways of implementing AI into their operations. The focus of these organizations is on creating and enhancing that culture of curiosity. They are comfortable taking calculated risks with their AI implementation projects because of how well it has worked for them so far. Junior companies are best served by tapping into hosted AI solutions, allowing them to focus on what the agent can do and avoid dealing with the complex maintenance of AI development.
Level 4: Senior
Seniors are at the top of the pack for AI-based companies. Their operations go hand in hand with their AI implementation, using it to offer more efficient outcomes. However, they aren’t just looking at the present but delving into AI’s potential in their business operations and interactions. These companies have achieved AI integration, but they must be constantly vigilant to ensure that their system continues to perform well. Additionally, they should keep an eye out for areas that custom AI can improve. Continued experimentation is the core of this company’s advancement.
The Next Step in Evolution
AI is a core function of many business organizations. However, it needs proper UI and UX integrations to allow better customer interaction. Through it all, a business’s AI capabilities depend on where it intends to go next based on where it is now. Aiming too high could spell disaster for the company, just as surely as not aiming at all will. Balancing the business’s needs and its AI integration is a delicate task, but it is necessary for many organizations to achieve the promise of AI in their business operations.