SAP Cloud for Customer – Docusign with BTP

DocuSign’s easy-to-use digital transaction platform lets users send, sign and manage legally binding documents securely in the cloud.

DocuSign is the fastreliable way to electronically sign documents and agreements on practically any device from almost anywhere in the world. Whether you’re signing a school permission slip or a contract for your kitchen remodel, using DocuSign is so easy, you’ll never go back to paper.

Business Use Case

Used DocuSign across the sales organization to send customers order forms, contracts, NDAs, etc. It addressed the need to have valid digital signatures applied to a variety of legal documents. Also used DocuSign for internal employee documents such as stock option grants, onboarding documentation, quarterly bonus documentation, etc

  • Sales contracts
  • Vendor/supplier agreements
  • New customer forms
  • Change orders
  • Customer approvals
  • Employee onboarding
  • Intellectual property licensing & other legal agreements
  • Non-disclosure agreements

Key Capabilities and Business Benefits

  • Speed Things Up ⚡ With eSignatures and digital documents turnaround times are faster than ever
  • Increase Productivity 🔥
  • Better Employee Experience 👍
  • Improve Compliance ✅
  • Increase Security 🔐
  • Reduce Operational Expenses 💵


  • SAP Cloud for Customer
  • SAP BTP Cockpit
  • Cloud Identity Services

SAP BTP Cockpit

SAP Business Technology Environment & Services

The DocuSign CX Integration requires some services that you need to provide within your Global BTP Account

Service Plan Runtime  Environment
SAP HANA Cloud hana-td Cloud Foundry
SAP HANA Schemas & HDI Containers hdi-shared Cloud Foundry
Destination lite Cloud Foundry
Connectivity lite Cloud Foundry
Authorization & Trust Management application Cloud Foundry
Authorization & Trust Management apiaccess Cloud Foundry

Shared Services

The DocuSign CX Integration requires some services that you need to provide within your Global BTP Account. We suggest to set them up in a separate sub account

  • SAP HANA Cloud
  • Cloud Identity Services (alternatively any other corporate identity provider will work)

DocuSign CX Integration

 BTP Pre requisites 

  • Create subaccount
  • Enable Cloud Foundry environment
  • Create Space
  • Add Quotas to Subaccounts
  • Go to your global account -> Entitlements -> Entity Assignments
  • Configure Entitlements à Add Service Plans
    • Cloud Foundry Runtime
    • SAP HANA Schemas & HDI Containers
    • SAP HANA Service
  • Share Database with Space
  • Create mapping: choose the org and space you want to share the database with
    • Add Service Instance: Go to your Sub Account -> Services -> Instances



  • Allow your SAP Sales Cloud Domain to embed the login page in an iframe via POSTMAN


  • SAP Sales Cloud Single Sign-On
  • OAuth 0 Client
  • Configure OAuth Identity Provider in SAP Cloud for Customer
  • Configure the OAuth Client for OData Access
  • Prepare DocuSign Account Integration using MTA extension
  • Deploy DocuSign Integration (i.e Deploy MTA & Deploy mtaext)
  • SAP BTP Trust Configuration
  • DocuSign Integration
    • Maintain Redirect URIs
  • DocuSign Admin UI
  • Create Mashup

C4C Flow

  1. Login to C4C
  2. Create Mashup for SalesQuote(administration-> Mashup Authoring)

     3.Goto Sales Quote –> Add above mashup  and Click on New Envelope

     4.Goto attachments tab – > Please add document that to be signed

     5.Please click on create button

     6..Click on send

    7.Login to Gmail

    8 click on Review Document

   9 click on finish

  10. Different status from docusign ,that are received back from DocuSign

11.Goto Attachments tab to see the certificates file had attached

Conclusion: We had Integrated the C4C with DocuSign BTP