I suppose every company undeniably would agree the importance of the role IT could potentially play in improving the overall performance of a business. Nevertheless, a lot of company today still struggles with alignment between business objectives and IT strategies. SAP customers are no exception to that. A lot of our customers came to us after the go live and ask “now what?” “how do I keep running my company’s business transactions in cloud, and the same time innovate and improve the same time?”
A few weeks ago, my colleague Adnette Kamugisha has introduced Customer Center of Excellence content in her Release Notes blog that is updated on regular basis whenever there is new S/4HANA Cloud Private Edition content added to Activate roadmap. This new Customer COE content includes all steps that relates to how to plan, build and run a successful Customer CoE. It suggests customer to start early during their implementation, gradually build up the moment in order to be ready to operate once live in cloud.
Recently a new Custom COE tag is added to SAP Activate content on S/4HANA Cloud, private edition. Turn on the filter option, select Customer COE, all Customer COE related tasks will be listed for easy review.
The same tag can also be used to browse all the Customer COE accelerators from one place.
It is never too late to think about a Customer COE organization. SAP offers service and certification program to help customer in creating and building this function in their organization. A good place to start is this whitepaper on overall Strategy, Governance and Organization. If you already have a Customer COE organization, you will find this flipbook on What a Customer COE Should know about Incident Management handy.
Inside SAP S/4HANA Podcast
As always, I would like to encourage you to subscribe to our podcast “Inside SAP S/4HANA”. This podcast leverages the unique knowledge and expertise of SAP S/4HANA product experts, partners, and customers to address your needs by sharing product insights and project best practice. There is no customer success without product success and project success; we help you get to the next level and make your SAP S/4HANA projects a success. Subscribe now and benefit from the shared knowledge.
openSAP microlearnings for SAP S/4HANA
Just a couple of months ago, we launched openSAP microlearnings for SAP S/4HANA as an exciting new learning opportunity. What began with a small batch of 20 videos, has now become a channel with more than 50 microlearnings that have generated over 20,000 views since then. Today we cover multiple lines of business, like Finance and Manufacturing & Supply Chain, and key technology topics like Master Data Management, Extensibility, User Experience, and Upgrade Management. We are continuously adding new microlearnings to the SAP S/4HANA channel, so make sure you check them out.
Your Voice Matters!
If you want to learn more and actively engage with SAP subject matter experts on SAP S/4HANA Cloud, join our SAP S/4HANA Cloud Community – now fully integrated with SAP Community. The community brings together SAP S/4HANA Cloud customers, partners and SAP experts and has a clear mission: deliver an interactive community to engage with one another about best practices and product solutions. We invite you to explore the new SAP S/4HANA Cloud Community ‘one-stop shop’ as the central place for all resources, tools, content questions, answers and connect with experts to guide you through your SAP S/4HANA Cloud journey.
For more information on SAP S/4HANA Cloud, check out the following links:
- The power of best-in-class and Next Practices business content for a modern ERP blog post
- SAP S/4HANA Cloud: The Intelligent ERP blog post
- SAP S/4HANA Cloud: New Product Releases here
- Latest SAP S/4HANA Cloud Release blog posts here
- SAP Intelligent Robotic Process Automation Content here
- SAP S/4HANA Cloud release info: http://www.sap.com/s4-cloudrelease
- SAP S/4HANA PSCC Digital Enablement Wheel here
- Inside SAP S/4HANA Podcast here
- SAP S/4HANA Cloud Community here
- SAP Activate Community here
- Best practices for SAP S/4HANA Cloud here
- Help Portal Product Page here
Check out the Q&A section of our community for some frequently asked questions, or raise your own.