SAP Enterprise Support Academy: Join our newly developed Meet-the-Expert recordings

No time to retire! This is true for some of our SAP Enterprise Support Academy Expert-guided Implementation (EGI) classes. We continuously strive to provide you with the best learning quality and offerings possible. This brought us to reshape some courses to make them easier available and accessible to you.

We have transferred 4 Expert-guided Implementations (EGIs) into new Meet-the-Expert recordings. The sessions will provide you with expert knowledge, guidance, and answers to your questions. With the advantage that you can consume the sessions whenever it fits into your schedule.

Please find below a summary of the newly converted MTE recordings.

*Before you can access the links below, a one-time registration in SAP Learning Hub, edition for SAP Enterprise Support, is required. A detailed step-by-step guide to registration can be found here.

Register to watch the sessions by following the links.

Previous EGI:

Change Request Management (ChaRM) Basic Functions

Successor item, 3-modules MTE recordings:

This content covers the implementation of scenario change request management (ChaRM)with SAP Solution Manager 7.2. The prerequisites, ChaRM configuration, TMS configuration, business partners, etc. are discussed.

This content covers the topics of cycle transaction, request for change transaction, standard change, normal change, and urgent change with respect t ChaRM.

This content covers the topics – administration change, general change transaction, and defect correction. The reporting options available in the administration cockpit is also discussed.

Incident and Problem Management (ITSM)

Successor items:

This MTE covers the topics related to understanding IT Service management on SAP Solution Manager and will give an overview of the capabilities of ITSM standard scenario. The template users and authorizations required are discussed.

This MTE covers the topic of master data management, support team determination and multilevel categorization.

This MTE helps you understand the service level agreements and handling of processing times for ITSM

Technical Upgrade to SAP Solution Manager 7.2

Successor item:

Transport Execution Analysis (TEA)

Successor item:

The course provides an overview of various proactive checks for objects in transport requests, which can predict transport-related errors before the requests are imported into a target system.

How to sign up for the support edition

  1. Navigate to the sign up page
  2. Click the Sign Up button to authenticate yourself with your s-user ID and password. Upon first access, the system will check your eligibility, create a new SAP Learning Hub user, and populate your learning catalog respectively.
    You will then receive a registration confirmation via e-mail soon. Please note that the catalog assignment would take up to 2 hours.
  3. After you have received the confirmation e-mail, the registration process is complete.